School of Information 501

This course builds skills in user-centered qualitative research methods and professional consulting. Students will work in teams of 3-5 people, working with a real-world client who poses a problem involving information, technology, and/or human processes in the context of a work environment or product/service delivery. Students will learn to manage projects; work in teams; work with a client; conduct interviews; observe work practices; analyze and synthesize qualitative data; present their recommendations; and write formal reports.